Shipping policy

1. The preparation time required for each shipment may vary. Therefore, the timeframes communicated are only estimates. Please check the estimated shipping time against each item for more information.

2. Estimated shipping times:
2.1 Vitrales by Margarita Llort will do everything possible to meet the estimated shipping times described, but these are terms we cannot guarantee.
2.2 Actual delivery time will depend on the shipping method chosen by the buyer.
2.3 For other departments in El Salvador, our estimated shipping time is 1-4 business days.
2.4 For deliveries to San Salvador, El Salvador, our estimated shipping time is 1-3 business days.
2.5 For Central America and the Caribbean, our estimated shipping time is 3 business days.
2.6 For North America our estimated shipping time is 2-5 business days.
2.7 For South America our estimated shipping time is 2-5 business days.
2.8 For Europe, our estimated shipping time is 3-6 business days.

3. Depending on the buyer's preference, the order can be sent through the following dispatch services:
- DHL
- Cargo Expreso
- Correos El Salvador

4. We do not ship orders to the following territories and geographical areas:
- Africa
- Asia
- Oceania
- Antarctic

5. Additional shipping charges will apply for the following territories and geographical areas. Please contact us via email info@vitrales.com.sv to obtain a shipping quote before ordering from:
- Departments of El Salvador other than San Salvador
- Central America and the Caribbean
- North America
- South America
- Europe

6. In the case of international shipments, the buyer assumes that additional charges may be applied by the authorities in the recipient country, such as customs duties and local taxes. Customs duties and local taxes will be paid by the buyer.

7. Vitrales by Margarita Llort will not be responsible for any delays that may occur in shipping times due to customs procedures.

8. Once the item is received, the buyer must inspect it before signing the receipt to the dispatch services representative. The buyer's signature will be considered as an acceptance that the item is in perfect condition. If the item is damaged, the buyer must refuse delivery and contact us at info@vitrales.com.sv within 12 hours after the receipt of your item.