Privacy Policy

VITRALS BY MARGARITA LLORT It is a commercial brand owned by Ferroconstructora SA de CV

In Vitrales By Margarita Llort we seriously take the privacy of the data. This privacy policy will help you understand who we are, the information we collect, how we share and use your personal information, the choices you can do with respect to the way we can use your information and how you can exercise your privacy rights. The use of the information collected through our service will be limited to the purpose of providing services to our customers and as specified in this document.

In this privacy policy, when we refer to "we", "us", "ours" or "ourselves", we refer to the entity; And when we refer to "you" or "your" we refer to you, the person who accesses or uses the website. Article 12 of the Constitution of the Republic of El Salvador, Decree No. 260 of the Law against computer and related crimes forces us to protect their privacy and not unduly use their data or other information. It is possible that from time to time we introduce new products and services, and we notify you where these products and services can affect this policy in some way.

Article 1. Information we collect

1.1. Information you provide us

1.1.1 We collect the information that you provide directly when you use our services. This includes:

1.1.2 Account information: When you register for an account, you will be asked to provide certain basic information. This will include your name, email address, username, password, occupation, location, telephone number, etc.

1.1.3 Actions you perform: Every time you use our services, we collect information about the actions you perform, including your interactions with the content of the site, as well as your interaction with other users.

1.1.4 Transactional information: If you buy our products and services, you may have to provide us with payment and billing information, that is, account details, credit card details and billing address. Vitrales By Margarita Llort will keep a record of your transactions and billing purchases, and any communication and response.

1.1.5 Other information: We can collect any other information that you choose to provide us directly, for example, when you complete a form, request customer service or communicate with us and our team.

1.2. Information we automatically collect

1.2.1 We can collect information automatically when you access or use our services. This information may include:

1.2.2 Device information: When you access our services through a mobile device (including, among others, Tablets and Smart Telephones), we can access, collect, control or remotely store information about the device and the applications that you use To access our services. For example, IP address, your operating system, your browser ID and other information about your system and connection.

1.2.3 Registration data: Our web servers maintain registration files that record the date every time a device access our servers. Registration files contain data on the nature of each access, including origin IP addresses. We can also access metadata and other information associated with the files that it loads in our services.

1.2.4 Product use data: Use data include the dates and hours in which it accesses services and their navigation activities. We also collect information on the performance of services. This helps to facilitate the research and analysis of services to improve their content and operation.

1.2.5 Location information: We can receive and process information about your location. We can also receive information about your location when you choose to share such information in our services, even associating its content with a location, or deriving your approximate location of other information about you, for example, your IP address.

1.3. Information we collect from other sources

1.3.1 We can obtain information about you from third -party sources, such as public databases, social media platforms, third -party data suppliers and our common marketing suppliers. This helps us update, expand and analyze our records, identify new marketing perspectives and provide products and services that may be of interest.

Article 2. How do we use the information we collect and receive?

2.1. We use information about you for:

2.1.1 Provide, maintain and improve services;

2.1.2 Investigate and develop new services;

2.1.3 Help protect our safety and safety of our users, which includes blocking alleged spammers, addressing abuse and enforcing our policies;

2.1.4 Send technical notices, updates, security alerts, invoices and other administrative and support messages;

2.1.5 Provide customer services;

2.1.6 communicate with you about products, services, offers, promotions and events, and provide other news and information that we believe will be of interest;

2.1.7 Monitor and analyze trends, use and activities in relation to our services; and

2.1.8 Customize the services and ads, content and characteristics that coincide with the profiles or interests of the users.

Article 3. Shared/Disclosed information

3.1. We do not share your personal information with third parties, except in any of the following circumstances:

3.1.1 With linked services: If you link your account with a service of a third party, any information that authorizes will be shared with that third.

3.1.2 With our partners: We can share information with vendors, consultants and other service providers that need access to such information to carry out the work for us. Its use of personal data will be subject to appropriate confidentiality and security measures.

3.1.3 To comply with the law: we can share information in response to an information request if we believe that the dissemination agrees with, or is required by any law, regulation, legal process or applicable government application, including, among others , comply with the national security or application requirements. To the extent that the law allows it, we will try to provide you with a previous notice before disclosing your information in response to said application.

3.1.4 In case of emergency: we can share information where we believe it may be necessary to avoid imminent and serious body damage to a person.

3.1.5 To enforce our policies and rights: we can share information if we believe that your actions are inconsistent with our user agreements and policies, or to protect our rights, property and security, and the rights, property and security of others.

3.1.6 With your consent: we can share information about you with your consent or under your direction.

3.1.7 Added or anonymized information: We can share information about you that have been added or anonymized so that it cannot be reasonably used to identify it.

3.1.8 Advertisers: We can associate with advertisers and third -party advertising networks to offer advertising and content aimed at their interests.

Article 4. Use of cookies

4.1. We use similar cookies and follow -up technologies to track user traffic patterns and maintain certain registration information.

4.2. Examples of cookies we use:

4.2.1 Session cookies: They are essential for the operation of our site and allow users to access all the content and functions of the site.

4.2.2 Preferences Cookies: They are used to remember their preferences.

4.2.3 Advertising Cookies: They are used to offer ads that can be relevant to you and your interests.

4.2.4 Safety Cookies: They are used to authenticate users, avoid fraudulent use of login credentials and protect data from users of unauthorized third parties access.

4.2.5 You can control or restore your cookies through your web browser that will allow you to customize your cookies preferences and reject all cookies or indicate when a cookie is sent. To learn more details you can consult our Cookies policy.

Article 5. Data security

5.1. We follow the generally accepted standards together with the law against computer and related crimes to protect the personal information that is sent to us, both during transmission and once received. However, no security measure is perfect. We recommend that you protect your password, since it is an easy way to manage your account.

Article 6. Changes to privacy policy

6.1. This policy can be updated periodically to reflect the changes in our information practices. In case of making any change, we will notify you on this website and we may notify you by email before the change enters into force. We recommend that you review this page periodically to obtain the most recent information about our privacy practices. If you continue to use the services after these changes enter into force, accept the revised policy.

Article 7. Communications

7.1. We may need to communicate with you for a variety of different reasons, which include:

7.1.1 Answer your questions and requests. If you contact us a problem or ask, we will use your information to answer.

7.1.2 Send emails and service messages and administrative messages. We can communicate with you to inform you about changes in our services, our offers of important services and notices related to the service, such as billing, security and fraud notices.

7.1.3 Electronic emails about new products or other news about us that we believe would like to know about our commercial partners.

7.1.4 Surveys: We can use the information collected in the surveys to improve and customize our products, services and websites.

Article 8. Complaint resolution

8.1. If you have any concerns about how your personal user information is handled, you can communicate with us through email info@vitrales.com.sv with the "privacy concerns" issue. We will respond as soon as possible.

Article 9. Dispute resolution process

9.1. Most customer concerns can be resolved quickly and to customer satisfaction, contacting our Customer care Center.

In the improbable case that the Customer Service Center cannot resolve your complaint to your entire satisfaction (or if you have not been able to solve a dispute that you have with you after trying to do it informally), we will accept to solve those disputes through Binding arbitration instead of in a general jurisdiction court. Arbitration is less formal than a lawsuit in court. The arbitration uses a neutral referee instead of a judge and allows a faster solution of the claims than a court, and is subject to a very limited review by the courts.

9.2. In the unlikely case that a dispute between you and us arises with respect to our management of your personal user information, we will do everything possible to solve it. If we cannot, the claims will be referred to mediation, before and as a condition prior to the beginning of any action or procedure of award, including the arbitration determined according to the Law of Mediation, Conciliation and Arbitration of the Constitution of the Republic of El Salvador, Decree Decree No. 914 by delivery of a written warning for this purpose to all other parts.